Phongnha Discovery provides products, tour programs, and travel services through the website. To ensure customer rights and service quality, tour booking and usage may apply certain conditions or restrictions as follows:

1. Conditions to Book and Use Tours

Customers need to provide full and accurate necessary information when registering for tours, including full name, phone number, email, personal identity document information, and other information as required by each program.

Tour bookings are only confirmed after the customer completes registration steps according to regulations and Phongnha Discovery confirms service availability.

For some tour programs that require a deposit or advance payment, customers need to complete payment obligations within the notified deadline.

2. Conditions on Age and Participants

Some travel programs may specify conditions regarding age, health, or participation ability of customers.

Children, elderly people, pregnant women, or customers with special health conditions need to notify Phongnha Discovery in advance to be advised on participation ability and related service conditions.

For underage customers, tour registration and participation may require the consent of or accompaniment by parents or guardians according to regulations.

3. Conditions on Personal Documents

Customers are responsible for preparing full necessary documents throughout the journey.

For domestic tours, customers need to bring appropriate personal identity documents.

For international tours, customers must ensure passports, visas, entry permits, and other necessary documents are valid according to requirements of the destination country.

Phongnha Discovery is not responsible for cases where customers cannot make the trip due to invalid, expired personal documents, or failure to meet requirements of competent authorities, if the cause is not the responsibility of the business.

4. Conditions on Payment

Customers are responsible for paying the correct amount and within the deadline notified when booking the tour.

Tour bookings may not be confirmed or may be canceled if the customer fails to complete payment obligations within the specified deadline.

Incurred costs outside the tour price, if any, will be notified to the customer before arising or before the customer uses the service, depending on the nature of the fee.